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What SLA Days and Hold Days mean

Understand SLA Days and Hold Days shown on products in ncConnect.

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Written by Marlaya Peace

Overview

The Products tab may show SLA Days and Hold Days for certain products.


SLA Days

SLA Days are the number of days Newcourse has to print and mail a product after it is released.

Hold Days

Hold Days are the number of days Newcourse holds files for matching or related processing. For example, escrow products may be held for a set number of days while another matching file is expected.

Why this matters

These fields help explain timing expectations for processing, mailing, and matching workflows.

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